Customer Loyalty

Provide outstanding customer experiences in-store & online.


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Customer Loyalty

Pricing


Setup: $250

Monthly: +$365

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Gain visibility and understanding into your customers. Leverage insights to deliver a highly personalized experience in your physical location, all while utilizing a customer feedback tool that will have you seeing stars!

  • Customer data collection: Reduce lead cost by 85% and automatically collect 5x more leads than traditional methods. No more business card bowls!
  • The right message at the right time: Automatically send email campaigns based upon visit behavior triggers to new, repeat, loyal and lost customers.
  • Use happy customers to win new customers: Leverage the voice of brand champions to improve your clients’ online word-of-mouth. Invite existing customers to share their experiences online so new customers know your clients can be trusted.

What's Included?

  • Gather customer experiences to boost online star power and drive more business. Collect their valuable feedback and show up where they are looking
  • Monitor and manage your online reputation
  • Seamlessly capture leads with our wi-fi powered customer engagement platform.

Zenreach


Get superpowers that supercharge your business.

Zenreach was created to solve one of the most important problems in the modern economy—consumers spend most of their time online, yet over 90% of purchasing still happens offline — and there is no link between the two systems We're closing the online-to-offline loop.

Zenreach is a simple and powerful WiFi-powered marketing platform that delivers automated smart messaging, incorporates a comprehensive CRM, offers tools to manage your reputation in real-time, analyzes walk-through rates™, and more.

  • Know your customers: We’ll turn your WiFi into a contact collecting powerhouse. You’ll know your customers’ email, demographic info and visit behavior. And it all happens automatically through your new branded login portal.
  • Send the right message, at the right time: With Zenreach’s Smart Messages, you can build a real connection with your customers, sending the right messages to the right customers at the right time. Haven’t seen Karen in a while? You can create a custom Smart Messages campaign to entice her back.
  • Maintain a good reputation: Zenreach gives you the power to manage your reputation in real-time, letting you point happy customers to some of the most popular review sites while interacting personally with any unhappy customers before they post bad reviews.

FAQ

Zenreach is a simple and powerful marketing platform that delivers automated smart messaging, incorporates a comprehensive CRM, offers tools to manage your reputation in real-time, analyzes Walk-Through Rates™, and more.

Zenreach is recognized as a leader in the industry with thousands of customers and has raised over $80M in funding.

65% of customers expect WiFi at businesses where they spend time. In addition, 70% of mobile users log on to public hotspots.

In 2017, 68% of all Internet traffic will either originate or terminate over WiFi or mobile-connected devices.

Customers who sign on through Zenreach WiFi visit 65% more often than customers who don’t.

A hotspot is a physical location (powered by a Wi-Fi device) that enables free guest WiFi where people may obtain internet access. This is done through a wireless local area network (WLAN) using a router (access point) connected to an internet service provider. Zenreach is a hardware agnostic platform available on most routers.

  1. Zenreach enables you to provide your customers with free guest WiFi.
  2. Customers can then access this secure WiFi network through your branded portal.
  3. Zenrach collects customer contact information and keeps track of how often your customers come back through your door.
  4. You can then automate smart marketing to your customers who log onto WiFi.
  5. Zenreach shows merchants how many people walk back through the door after receiving a message (our Walk-Through Rate™) and calculates incremental revenue and marketing attribution.

Zenreach collects information on a customer's visit frequency, age, gender, and location.

Default Smart Message triggers on the dashboard include:

  • First time customer
  • Repeat customer
  • Loyal customer
  • Lost customer
  • Birthday
  • Anniversary

Each trigger and its corresponding message is customizable.

Social Monitoring


Social media is hard to do on your own. You need to come up with a nonstop stream of relevant content and engage with customers across all social channels, every single day.

We help by giving your business one place to stay social. Generate leads, schedule ready-to-publish content, and communicate with your followers all from one place. Finally, a tool that makes managing social media simple.

[Watch Our Video]

  • Post everywhere from one place: Publish and schedule posts for all your social accounts including Facebook, Instagram, Google My Business, Twitter, LinkedIn, and Google+.
  • Engage your followers: Connecting with your followers is simple. Respond to customers, share ready-to-post content, and build stronger social relationships with your followers.
  • Generate social leads: Discover new leads on Twitter and engage them with the click of a button!
  • Mobile-friendly: Use on any device, any time—this means you can post and respond in the moment, and never miss a beat.

FAQ

It's easy! By setting up a list of searches, you can find customers in your area and start an immediate conversation. Here are 3 easy steps. First, find words and phrases that relate to your products or services. If you’re a locksmith, try “locked keys in the car”. Next, respond to the relevant search results by starting a conversation or making the person an offer. And finally, seal the deal and fulfill your end of the bargain. The system will automatically record all conversations for future viewing.
Companies know that customer service is important, but a lot of businesses still haven’t formed a specific strategy for addressing online concerns and building social relationships. With 89% of U.S. consumers saying that they’ve gone to a competitor after a poor customer service experience, it’s clear that a business’s ability to listen to complaints and provide solutions is linked to its success.
Did you know that 90% of small businesses have Facebook pages, but that almost one-third of them have less than thirty-two fans? Building an engaged audience can be difficult, and for many local businesses, it’s the reason why they quit updating their pages long ago. In order to create a successful following on social media, every post needs to have value. This means posting timely, relevant, and engaging content.
  • Post calendar―Effectively manage and schedule posts using a convenient calendar view
  • Mobile-friendly—Fully mobile responsive so you can work how you want
  • Analytics—Rich engagement statistics on your social posts
  • Lead finder—Configure keyword searches and geo targeting to find and engage with your target audience
  • Ready-to-post content library—Use your favourite RSS feeds to discover great content to use in your social media marketing
  • ARep-in-one composer—Post to Facebook, Instagram, Twitter, Google My Business, Google+, and LinkedIn
  • Direct Instagram scheduling―Plan Instagram posts in advance and then sit back as they are published automatically
  • Google Posts support―Promote your clients’ upcoming events, make special announcements, share timely offers and more
  • Configurable notifications―Get notifications on new leads, customer replies and more
  • Customer engagement―Get an aggregate view of all customer posts and respond to them directly

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Reputation Management


Today, the online reputation of your business is defined by your customers.

Reviews, accurate business information, and social media activity impact your reputation and whether a consumer decides to do business with you. You need a way to manage all of these factors in a scalable way. We can help!

Monitor what people are saying about you online and improve your visibility in local search. See how you stack up against the competition, stay in the know with automated alerts and get progress reports to see how your reputation has improved.

[Watch Our Video]

Take control of your online reputation today!

  • Manage your online reputation from one place: Compile reviews from dozens of sites so you can easily see what’s being said about your business online. Plus, use competitive benchmarking to see how you stack up to the competition.
  • Show up where people are looking: Improve your search rank by identifying online business listings that are inaccurate or missing from essential directories like Google, Facebook, and Bing.
  • Hear what customers are saying all over the web: Monitor when your business is mentioned in a variety of sources, including news sites, blogs and social networks. Plus, highlight the most positive and negative mentions using automated sentiment analysis.
  • Stay informed with automated reports and alerts: Executive reports break down how your business is faring in online conversations and helps you understand what to do. Alerts are also sent every time new information is found.

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Rapid Reviews


Rapid Reviews scans for your business reviews twice as often— helping you stay up to date and respond quickly to your customers.

  • 2X faster review detection – Discover new reviews sooner

Review Widget


Display reviews from popular sites like Facebook, TripAdvisor, and Google on your website.

  • Improve SEO ranking for your website
  • One place to showcase your reputation
  • Build trust with potential customers faster

FAQ

This widget will display reviews from all sources turned on in Reputation Management, except Yelp.
What shows up on the Review Display Widget?

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Customer Voice


Online reviews are critical to the success of a local business. In fact, nearly 90% of consumers say they’ll only consider using a business if they have an average rating of 3-5 stars. Smart business owners are getting serious about soliciting feedback, but asking customers for reviews can be time-consuming.

We offer a business tool that does the heavy lifting for you, so you can gather customer experiences to boost online star power and drive more business. Win the trust of new customers, collect valuable feedback, and show up where people are looking.

Unlock a powerful feedback tool that will have you seeing stars!

  • Use your happy customers to win new customers: Leverage the voice of your brand champions to improve online word-of-mouth. Invite existing customers to share their experiences online so new customers know they can trust you.
  • Collect feedback to better your business: Ensure you’re giving customers what they want and expect. Invite them to share their experiences and put their valuable feedback to work.
  • Build a targeted presence across popular review sites: Make sure your business reviews show up where your customers spend the most time. Focus on collecting feedback on the review sites that impact your business.
  • Help your business shine in local search: Maximize the SEO benefits of positive customer experiences. Gathering authentic reviews will help you show up in search so new customers can find you.
  • Reach customers wherever they are: Customer Voice gives you the flexibility to request reviews on the medium that works best for your customers—either text message or email.

FAQ

Consumers often search online for a local business with recent reviews and an average review rating of at least four stars. If a business doesn’t fall into that category, there’s a good chance they’re losing potential customers to competitors. To avoid losing sales, it’s important to continuously generate positive reviews while managing the negative ones.
For local businesses, having a steady stream of recent reviews is crucial. 73% of consumers say reviews written more than 3 months ago aren’t relevant anymore. Customers want to see reviews that relate to the business as it is today.

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