Online reviews are critical to the success of a local business. In fact, nearly 90% of consumers say they’ll only consider using a business
if they have an average rating of 3-5 stars. Your clients know that it’s important to capture their customer's feedback, but they need your help.
With Customer Voice, your clients have the power to gather customer experiences to boost online star power and drive more business. Win the
trust of new customers, collect their valuable feedback and show up where they are looking.
Deliver a powerful customer feedback tool that will have your clients seeing stars!
- Use your happy customers to win new customers: Leverage the voice of your brand champions to improve online word-of-mouth. Invite existing customers to share their experiences online so new customers know they can trust you.
- Collect feedback to better your business: Ensure you’re giving customers what they want and expect. Invite them to share their experiences and put their valuable feedback to work.
- Build a targeted presence across popular review sites: Make sure your business reviews show up where your customers spend the most time. Focus on collecting feedback on the review sites that impact your business.
- Help your business shine in local search: Maximize the SEO benefits of positive customer experiences. Gathering authentic reviews will help you show up in search so new customers can find you.
- Reach customers wherever they are: Customer Voice gives you the flexibility to request reviews on the medium that works best for your customers—either text message or email.
Consumers often search online for a local business with recent reviews and an average review rating of at least four stars. If a business doesn’t fall into that category, there’s a good chance they’re losing potential customers to competitors. To avoid losing sales, it’s important to continuously generate positive reviews while managing the negative ones.
For local businesses, having a steady stream of recent reviews is crucial. 73% of consumers say reviews written more than 3 months ago aren’t relevant anymore. Customers want to see reviews that relate to the business as it is today.
- Bulk upload customers
- Unlimited email review request capabilities
- Bulk send emails
- Send SMS review requests, available through add-ons
- Bulk send SMS
- Up to 40 saved templates
- Review generation widget